The Verge found useful Instinct help, but a missed class requirement broke one plan

Instinct is a messaging-based personal assistant competing with Meta's Muse and OpenAI's Dots. The Verge tested the everyday admin behind those promises.

What happenedAllison Johnson says Instinct held its own against Muse and Dots in her hands-on use. It helped with an Ikea return and an eye-doctor appointment, but missed a required class when finding swimming lessons.

Why it mattersThat is the gap between finding plausible options and completing a usable plan. Dates can all be correct while a hidden eligibility rule makes the recommendation wrong.